Terms of Service

Welcome to Emerald Shoes Ltd,These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

1. Website Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website with parental permission
  • The information you provide is accurate and complete
  • You will not use the website for unlawful or harmful activities

2. Products & Services

Emerald Shoes Ltd sells footwear products including shoes, socks, laces, and soles.

We make every effort to display accurate product descriptions, images, and pricing. However:

  • Product colours may vary depending on screen settings
  • Availability and prices may change without notice
  • We reserve the right to limit or discontinue products at any time

3. Orders & Payments

All orders are subject to acceptance and availability.

  • Orders are confirmed only after successful payment
  • We may refuse or cancel orders suspected of fraud or misuse
  • Customers must provide accurate billing and shipping details
  • Prices are listed in GBP (£) unless otherwise stated

4. Shipping & Delivery

Estimated delivery times are provided for guidance only and may vary due to courier delays or external circumstances.

Once an order is dispatched, responsibility for delivery passes to the shipping carrier.

Please review our Shipping Policy for complete delivery information.

5. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request eligible returns within the stated return period. Refund approval depends on product condition and policy compliance.

6. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Website design

is the property of Emerald Shoes Ltd and may not be copied, reproduced, or used without written permission.

7. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to our systems
  • Upload harmful software or malicious code
  • Copy or misuse website content
  • Commit fraudulent transactions

We reserve the right to restrict access for violations of these Terms.

8. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for the content, policies, or practices of external websites or providers.

9. Limitation of Liability

To the maximum extent permitted by UK law, Emerald Shoes Ltd shall not be liable for:

  • Indirect or incidental damages
  • Delivery delays outside our control
  • Losses resulting from misuse of products or services

All products and services are provided “as available” without guarantees beyond those required by law.

10. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of data as described in that policy.

11. Changes to Terms

We may update these Terms of Service at any time without prior notice. Updated versions will be posted on this page with a revised date.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of the United Kingdom.

Contact Information

Store Name: Emerald Shoes Ltd
Address: 190 Stamford Hill, London, N16 6RA, England, United Kingdom
Phone: +44 20 8800 2176
Email: support@EmeraldShoes.shop

Customer Service Hours

  • Sunday: 11:00 AM – 5:00 PM
  • Monday – Tuesday: 10:30 AM – 6:00 PM
  • Wednesday – Thursday: 10:30 AM – 6:00 PM
  • Friday: 10:30 AM – 12:30 PM