Shipping Policy

At Emerald Shoes Ltd,we aim to deliver your orders quickly, securely, and with full transparency. This Shipping Policy is created in line with UK ecommerce standards and Google Merchant Center requirements.

1. Shipping Coverage

We currently ship across the United Kingdom.

  • Standard shipping rates are calculated at checkout
  • Free shipping may be offered on selected promotions or qualifying orders
  • No hidden handling charges apply

2. Order Processing & Cut-Off Time

We process orders during our business working days.

  • Order Cut-Off Time: 2:00 PM (GMT/BST), Monday to Friday
  • Processing Time: 1–2 business days

Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next working day.

3. Estimated Delivery Times

After dispatch, estimated delivery times are:

  • Standard Delivery: 3–5 business days
  • Total Estimated Delivery Time: 4–7 business days including processing

Delivery times may vary during busy periods, severe weather conditions, or courier delays.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number
  • Shipment tracking information

Tracking updates may take up to 24–48 hours to become active.

5. Shipping Address Accuracy

Customers are responsible for entering the correct delivery information at checkout.

  • Incorrect or incomplete addresses may cause delays
  • Additional shipping fees may apply for returned or re-shipped orders
  • Emerald Shoes Ltd is not responsible for delivery issues caused by incorrect customer information

6. Lost, Delayed, or Damaged Shipments

If you experience an issue with your delivery:

  • Contact us within 3 days for damaged items
  • Provide clear photos of damaged products and packaging
  • We will assist with courier investigations for lost parcels where applicable

While we work closely with shipping partners, delivery delays caused by couriers or external circumstances are outside our direct control.

Contact Information

Store Name: Emerald Shoes Ltd
Address: 190 Stamford Hill, London, N16 6RA, England, United Kingdom
Phone: +44 20 8800 2176
Email: support@EmeraldShoes.shop

Customer Service Hours:

  • Sunday: 11:00 AM – 5:00 PM
  • Monday – Tuesday: 10:30 AM – 6:00 PM
  • Wednesday – Thursday: 10:30 AM – 6:00 PM
  • Friday: 10:30 AM – 12:30 PM