Welcome to Emerald Shoes Ltd. These Terms of Service govern your access to and use of our website, products, and related services. By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue using our website.

1. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your jurisdiction.

If you are under the age of majority in your location, you may use this website only with the involvement and consent of a parent or legal guardian.

2. Products and Services

Emerald Shoes Ltd specializes in the sale of footwear and related accessories offered through our online store.

We make every reasonable effort to ensure that product descriptions, images, specifications, and prices are accurate. However, occasional errors may occur, and we cannot guarantee that all information is always complete, current, or free from inaccuracies.

Actual product colors and appearance may vary slightly depending on individual device displays and monitor settings.

3. Pricing and Payments

All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.

Payment must be completed before an order is processed and shipped.

Transactions are securely processed through trusted third-party payment providers. Emerald Shoes Ltd does not store complete payment card information on its own systems.

4. Order Acceptance and Cancellation

After placing an order, you will receive an email confirming that your order has been received.

This confirmation does not constitute acceptance of the order. We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

• Suspected fraudulent activity

• Payment verification issues

• Pricing or technical errors

• Product availability limitations

• Incomplete or inaccurate customer information

If an order is cancelled after payment has been received, an appropriate refund will be issued.

5. Shipping and Delivery

Orders are processed and shipped according to the timelines outlined in our Shipping Policy.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Emerald Shoes Ltd is not responsible for delivery delays caused by shipping carriers, customs procedures, severe weather, or incorrect delivery information supplied by the customer.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review that policy before completing a purchase to understand eligibility requirements and applicable conditions.

7. Customer Responsibilities

Customers agree to provide accurate and complete information during checkout, including billing details, shipping address, and contact information.

Providing false or misleading information may result in order cancellation or delayed processing.

8. Intellectual Property

All content available on this website, including but not limited to text, graphics, logos, photographs, icons, designs, and website layout, is owned by or licensed to Emerald Shoes Ltd and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

9. Acceptable Use

You agree not to use this website for any unlawful or prohibited purpose, including:

• Engaging in fraudulent or deceptive activities

• Violating applicable laws or regulations

• Attempting unauthorized access to our systems

• Introducing viruses or malicious software

• Interfering with website security or functionality

• Misusing customer or business information

Violation of these terms may result in suspension of access and, where appropriate, legal action.

10. Third-Party Services

Our website may contain links to or integrate services provided by third parties, including payment processors and delivery providers.

Emerald Shoes Ltd is not responsible for the content, availability, or privacy practices of third-party websites or services.

Users should review the policies of any external providers they choose to use.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Emerald Shoes Ltd shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time to reflect changes in our business operations or legal requirements.

Any revised version will become effective immediately upon publication on this page. Continued use of our website after changes have been posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in England and Wales, without affecting any mandatory consumer rights that may apply in your place of residence.

Contact Information

If you have any questions regarding these Terms of Service, please contact us using the details below.

Store Name: Emerald Shoes Ltd

Company number:09411987

Business Address:

190 Stamford Hill, London, England, N16 6RA,United Kingdom

Email: support@EmeraldShoes.shop

Phone: +44 20 8800 2176

Customer Service Hours(GMT/BST)

Monday – Thursday: 10:30 am – 6:00 pm

Friday: 10:30 am – 12:30 pm

Saturday: Closed

Sunday: 11:00 am – 5:00 pm

Emerald Shoes Ltd is committed to providing a transparent, secure, and trustworthy shopping experience for every customer.