FAQs
How do I place an order?
Placing an order is quick and simple:
- Browse our website and select your product
- Choose size, quantity, or variant (if applicable)
- Click “Add to Cart”
- Proceed to secure checkout and complete payment
Once your order is confirmed, you will receive an email confirmation.
Can I change or cancel my order?
Yes, order changes or cancellations can be requested within 24 hours of placing the order.
After this time, or once your order has been processed or dispatched, changes may no longer be possible.
How long does delivery take?
Orders are usually processed within 1–2 business days.
For UK delivery:
- Transit Time: 3–5 business days
- Total Delivery Time: 4–7 business days (including processing)
Do you offer free shipping?
Yes, we offer:
- Free standard shipping on selected promotions or eligible orders
- Standard shipping rates shown at checkout
No hidden charges are applied.
My tracking number is not working
Tracking updates may take 24–48 hours after dispatch.
If your tracking still does not update after this period, please contact our support team.
What if my order arrives damaged?
If your item arrives damaged or incorrect, please contact us within 3 days of delivery.
📧 support@EmeraldShoes.shop
Please include photos of the product and packaging.
We will arrange a replacement or refund where applicable.
Do you offer returns?
Yes, we offer a 30-day return policy for eligible items.
To qualify:
- Items must be unused
- Must be returned in original packaging
Please contact us before sending any return.
What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Debit cards
- Secure online payment gateways
When will I be charged?
Your payment is processed immediately after completing your order at checkout.
Is my information secure?
Yes. We use industry-standard security measures:
- SSL encryption for secure checkout
- PCI-compliant payment providers
- No storage of full card details
Do you offer local pickup?
No. All orders are shipped directly to your provided address for convenience and security.
Contact Information
Store Name: Emerald Shoes Ltd
📍 190 Stamford Hill, London, N16 6RA, England, United Kingdom
📞 +44 20 8800 2176
📧 support@EmeraldShoes.shop
Customer Service Hours
- Sunday: 11:00 AM – 5:00 PM
- Monday – Tuesday: 10:30 AM – 6:00 PM
- Wednesday – Thursday: 10:30 AM – 6:00 PM
- Friday: 10:30 AM – 12:30 PM