Privacy Policy

At Emerald Shoes Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, place an order, or contact us. This policy is written in accordance with UK privacy regulations and Google Merchant Center requirements.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Secure payment details processed through trusted payment providers
  • Transaction and payment confirmations

Order Information

  • Products purchased or viewed
  • Order history, returns, and exchanges

Technical Information

  • IP address
  • Browser type and device information
  • Website usage and browsing activity

Customer Support Information

  • Emails, messages, or inquiries sent to our support team

2. How We Collect Your Data

We collect information through:

  • Orders placed on our website
  • Account registration and contact forms
  • Cookies and analytics tools
  • Payment, delivery, and ecommerce service providers

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Manage payments, returns, and refunds
  • Provide customer support
  • Improve website performance and shopping experience
  • Send order updates and service emails
  • Prevent fraud and maintain website security
  • Comply with legal obligations

We only send marketing emails if you choose to receive them.

4. Sharing Your Information

We may share limited information with:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and ecommerce service providers
  • Legal authorities when required by law

We do not sell or rent your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality
  • Save customer preferences
  • Analyze traffic and performance
  • Enhance shopping experience

You can disable cookies through your browser settings at any time.

6. Data Security

We use appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. While we work to keep your information secure, no online system can guarantee complete security.

7. Your Privacy Rights

Under UK data protection laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page with a revised update date.

Contact Information

Store Name: Emerald Shoes Ltd
Address: 190 Stamford Hill, London, N16 6RA, England, United Kingdom
Phone: +44 20 8800 2176
Email: support@EmeraldShoes.shop

Customer Service Hours:

  • Sunday: 11:00 AM – 5:00 PM
  • Monday – Tuesday: 10:30 AM – 6:00 PM
  • Wednesday – Thursday: 10:30 AM – 6:00 PM
  • Friday: 10:30 AM – 12:30 PM