Billing Terms & Conditions

At Emerald Shoes Ltd, we are committed to providing a secure, transparent, and reliable payment experience for every customer. These Billing Terms & Conditions explain how payments are processed, how billing information is handled, and the responsibilities of both customers and our business during the checkout process.

1. Secure Checkout and Pricing

All purchases made through our website are processed using secure payment technology designed to protect customer information.

Product prices are displayed in the currency shown on our website at the time of purchase. During checkout, customers will be provided with a clear summary of all applicable charges before completing payment, which may include:

  • Product price

  • Shipping charges (where applicable)

  • Taxes or VAT (where required by law)

  • Any additional fees clearly disclosed before payment

Emerald Shoes Ltd does not apply hidden charges or undisclosed billing fees.

2. Accepted Payment Methods

We work with trusted payment providers to offer secure and convenient payment options.

Depending on availability, accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Debit Cards

  • Credit Cards

  • Other secure payment methods displayed during checkout

Available payment options may vary by customer location or payment provider.

3. Payment Security

Protecting customer financial information is one of our highest priorities.

To help maintain a secure shopping environment:

  • Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted during checkout.

  • Payments are processed through reputable third-party payment gateways.

  • Emerald Shoes Ltd does not store complete credit or debit card numbers on its own servers.

  • Sensitive payment information is handled in accordance with applicable security standards by authorized payment processors.

4. Order Confirmation and Processing

Once payment has been successfully authorized, customers will receive an order confirmation email containing the details of their purchase.

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Orders placed outside normal business hours may begin processing on the next business day.

5. Billing Information Accuracy

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect, incomplete, or unverifiable billing details may result in:

  • Payment authorization delays

  • Additional verification requests

  • Processing delays

  • Order cancellation where necessary

If payment authorization cannot be completed successfully, the order may not be accepted.

6. Fraud Prevention

To protect both our customers and our business, Emerald Shoes Ltd reserves the right to review and verify transactions when necessary.

For security purposes, we may:

  • Perform payment verification checks

  • Request additional information to confirm customer identity

  • Delay shipment while verification is completed

  • Cancel transactions that appear fraudulent or violate applicable laws or store policies

These measures are intended solely to maintain a safe and secure shopping experience.

7. Refunds

Approved refunds are processed according to our Refund & Return Policy.

Where a refund is authorized, funds will generally be returned to the original payment method used for the purchase. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

8. Changes to Billing Terms

Emerald Shoes Ltd may update these Billing Terms & Conditions from time to time to reflect operational, legal, or regulatory changes.

Any revised version will become effective immediately upon publication on this page.

Contact Information

If you have any questions regarding billing, payments, or your order, please contact us.

Store Name: Emerald Shoes Ltd

Company number:09411987

Business Address:

190 Stamford Hill, London, England, N16 6RA,United Kingdom

Email: support@EmeraldShoes.shop

Phone: +44 20 8800 2176

Customer Service Hours(GMT/BST)

Monday – Thursday: 10:30 am – 6:00 pm

Friday: 10:30 am – 12:30 pm

Saturday: Closed

Sunday: 11:00 am – 5:00 pm

Emerald Shoes Ltd is committed to maintaining secure payment practices, transparent billing procedures, and a trustworthy online shopping experience for all customers.