Billing Terms & Conditions

At Emerald Shoes Ltd,we ensure a secure, transparent, and reliable checkout experience for all customers. This Billing Terms & Conditions page explains how payments are processed and safeguarded in compliance with UK ecommerce standards and Google Merchant Center requirements.

1. Pricing, Currency & Checkout Transparency

All payments on our website are processed in British Pounds (GBP £).

At checkout, customers will clearly see a full breakdown of costs, including:

  • Product price
  • Shipping charges (if applicable)
  • Any applicable UK taxes (if required based on location rules)

We do not apply hidden fees or unexpected charges at any stage of checkout.

2. Accepted Payment Methods

We support secure and widely used payment options, including:

  • Visa
  • Mastercard
  • American Express
  • Debit cards (where supported)
  • Secure digital payment gateways (e.g., PayPal or equivalent providers)

All payments are processed through trusted third-party providers for maximum security.

3. Payment Security

We use advanced security systems to protect your financial information:

  • SSL Encryption: All transactions are encrypted during checkout
  • PCI-DSS Compliance: We do not store full card details on our servers
  • Secure Processing: Payments are handled through certified payment gateways only

Your data is protected throughout the entire transaction process.

4. Order Confirmation & Processing

Once your payment is successfully completed:

  • You will receive an order confirmation email
  • Orders are reviewed and processed promptly

Order Cut-Off Time: 2:00 PM (GMT/BST), Monday to Friday
Orders placed after this time, or on weekends and UK public holidays, will be processed on the next working business day.

5. Billing Information Accuracy

Customers are responsible for ensuring all billing details are correct at checkout. Incorrect information may result in:

  • Payment delays
  • Order cancellation
  • Verification requests

If payment issues occur, our team may contact you for confirmation before proceeding.

6. Fraud Prevention & Order Checks

To maintain a secure shopping environment, we reserve the right to:

  • Review suspicious or high-risk transactions
  • Request additional verification if needed
  • Cancel orders flagged for fraudulent activity

These measures help protect both customers and our business.

7. Refunds & Billing Adjustments

Any billing-related refunds are handled according to our Return & Refund Policy. Approved refunds are issued to the original payment method within the stated processing timeframe.

Contact Information

Store Name: Emerald Shoes Ltd
Address: 190 Stamford Hill, London, N16 6RA, England, United Kingdom
Phone: +44 20 8800 2176
Email: support@EmeraldShoes.shop

Customer Service Hours

  • Sunday: 11:00 AM – 5:00 PM
  • Monday – Tuesday: 10:30 AM – 6:00 PM
  • Wednesday – Thursday: 10:30 AM – 6:00 PM
  • Friday: 10:30 AM – 12:30 PM