Shipping policy

Welcome to Emerald Shoes Ltd. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing clear and transparent shipping information to ensure a smooth and reliable shopping experience for our customers.

Order Cut-Off Time: 5:00 PM (Monday–Friday) for Our online store

1. Order Processing

After an order has been successfully placed and payment has been confirmed, our team will begin processing it as quickly as possible.

Orders are generally processed within 1–2 business days (Monday–Friday) for Our online store.
Orders placed during weekends or public holidays will be processed on the next available business day.
The processing period is separate from the shipping transit period.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, when available.
Free Standard Shipping on All Orders Across the United Kingdom. No Minimum Purchase Required.

2. Shipping Coverage

Emerald Shoes Ltd ships within the United Kingdom only. We do not offer international shipping at this time.

All orders must include a valid delivery address within the United Kingdom. Shipping availability may vary depending on the delivery location, carrier coverage, or operational limitations.

3. Estimated Delivery and Transit Times

Our estimated delivery timeframe consists of two stages: order processing and shipping transit. Delivery times are estimates and may vary depending on the destination and shipping carrier.

Order Processing Time: Approximately 1–2 business days (Monday–Friday) for Our online store.
Shipping Transit Time: Approximately 2–4 business days (Monday–Friday) for Our online store after your order has been processed and dispatched.
Total Estimated Delivery Time: Approximately 3–6 business days, including processing and transit time.

The total estimated delivery timeframe begins after your order has been successfully placed and payment has been confirmed. Processing and transit times are calculated in business days, excluding weekends and public holidays.

These delivery estimates are provided for guidance only. Actual delivery times may be affected by weather conditions, transportation delays, carrier disruptions, public holidays, or other circumstances beyond our control.

4. Order Tracking

When tracking is available, customers will receive shipment details by email after their order has been dispatched.

Tracking information allows customers to monitor the progress of their delivery through the designated shipping carrier.

5. Delivery Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Emerald Shoes Ltd cannot be held responsible for delays, returned parcels, or failed deliveries resulting from incorrect or incomplete address details supplied by the customer.

Please ensure that your delivery address, postcode, and contact details are correct before completing your purchase.

6. Delayed, Lost, or Damaged Shipments

Although we work with reputable delivery partners, shipping delays may occasionally occur due to circumstances beyond our control.

If your order appears delayed, arrives damaged, or cannot be located, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in resolving the matter.

7. Contact Information

If you have any questions regarding shipping or your order, please contact us using the details below:

Store Name: Emerald Shoes Ltd

Company Number: 09411987

Business Address:
58 Holmefield Rd, Ripon HG4 1RU, United Kingdom

Email: support@EmeraldShoes.shop

Phone: +44 20 8800 2176

Customer Service Hours (GMT+00:00)

Monday–Thursday: 10:30 AM – 6:00 PM
Friday: 10:30 AM – 12:30 PM
Saturday: Closed
Sunday: 11:00 AM – 5:00 PM

We are committed to providing a transparent, secure, and customer-focused shopping experience for every order placed with Emerald Shoes Ltd. Thank you for choosing us.