Shipping policy

Welcome to Emerald Shoes Ltd. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing clear and transparent information to ensure a reliable shopping experience for our customers.

Order Processing

After an order is successfully placed and payment has been confirmed, our team begins processing it as quickly as possible.

  • Orders are generally processed within 1–2 business days.

  • Orders placed during weekends or public holidays will be processed on the next available business day.

  • Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking information when available.

Shipping Coverage

Emerald Shoes Ltd offers shipping to customers within the United Kingdom and selected international destinations where delivery services are available.

Shipping availability may vary depending on local regulations, carrier coverage, or operational limitations.

Estimated Delivery Times

Delivery estimates depend on the destination and shipping carrier.

  • United Kingdom: Approximately 2–5 business days

  • International Orders: Approximately 5–10 business days

These delivery estimates are provided for guidance only and may be affected by weather conditions, customs processing, transportation delays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated during checkout based on the delivery destination and selected shipping method.

The total shipping charge is displayed before payment is completed so customers can review all applicable costs before placing an order.

Order Tracking

When tracking is available, customers will receive shipment details by email after dispatch.

Tracking information allows customers to monitor the progress of their delivery through the designated shipping carrier.

Delivery Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Emerald Shoes Ltd cannot be held responsible for delays, returned parcels, or failed deliveries resulting from incorrect or incomplete address details supplied by the customer.

Customs Duties and Import Fees

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country's authorities.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Delayed, Lost, or Damaged Shipments

Although we work with reputable delivery partners, shipping delays may occasionally occur due to circumstances beyond our control.

If your order appears delayed, arrives damaged, or cannot be located, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist in resolving the matter.

Contact Information

If you have any questions regarding shipping or your order, please contact us using the details below:

Store Name: Emerald Shoes Ltd

Business Address:
190 Stamford Hill
London, N16 6RA
England, United Kingdom

Email: support@EmeraldShoes.shop

Phone: +44 20 8800 2176

Customer Service Hours

Monday – Thursday: 10:30 am – 6:00 pm

Friday: 10:30 am – 12:30 pm

Saturday: Closed

Sunday: 11:00 am – 5:00 pm

We are committed to providing a transparent, secure, and customer-focused shopping experience for every order placed with Emerald Shoes Ltd.